Missed calls
At peak hours and outside working time calls go unanswered, and customers go to whoever picks up.
AI Voicebot Development
No queues, no missed calls
We build AI bots for routine calls. The bot understands the customer's speech and passes complex conversations to an operator.
Operators stuck on routine
The call center spends most of its time on identical calls: order confirmations, delivery status, appointment booking.
Outbound calls don't scale
Reminders, surveys and confirmations require thousands of calls, and making them with operators is too expensive.
Call analysis: typical scenarios, frequency and duration
Conversation scripts and a bot voice that fits your brand
Speech recognition and answers from your knowledge base
Inbound calls: answers, bookings, statuses, routing
Outbound calls: confirmations, reminders, surveys
Handoff to an operator and integration with telephony and CRM
Recordings, transcripts and analytics: resolved calls, handoff reasons
PROCESS
[ 01 ]free · 30 min
[ 02 ]14 business days
[ 03 ]first 30 days of work
[ 04 ]ongoing, monthly cycle
From request to result
[ 01 ]free · 30 minClarity Session
We review typical calls and decide which ones the bot can handle without an operator. You leave with scenarios. No sales pitch.
[ 02 ]14 business daysAnalysis and prototype
Call scripts, knowledge base and a prototype. You listen to test calls and assess quality before launch.
[ 03 ]first 30 days of workLaunch
We integrate with telephony and CRM, launch on part of the calls and fix weak spots in the scripts.
[ 04 ]ongoing, monthly cycleGrowth
We analyze recordings, improve scripts and increase the share of calls the bot resolves on its own.
Frequently asked questions
and answers
Voicebot or chatbot: which should we choose?+
It depends on how customers contact you. If most requests come by phone, especially from older audiences or in urgent situations, you need a voicebot. If they come through messengers and the website, a chatbot. Often both work from the same knowledge base, so adding the second channel costs less.
Will customers realize they're talking to a bot?+
Modern voices sound natural, but we don't recommend hiding that it's a bot. It's better when the bot introduces itself and offers to connect an operator at any point. This reduces irritation and is more honest with customers.
How does the bot handle noise and accents?+
Speech recognition works well in normal conditions, but noise, a bad line and very fast speech lower quality. So the bot asks again when unsure and hands the call to an operator if it can't understand the customer. We check quality on your real recordings.
Which telephony systems can the bot integrate with?+
With most IP telephony and virtual PBX systems that support SIP or an API. We verify the specific integration during analysis, before estimating the work.
THE FINAL STEP TOWARD A SYSTEMReady to turn growth
Ready to turn growth
into predictability?
Start with a free 30-minute Clarity Session.
